If you have bought a product online, then you understand how easy or hard it may be. This is because the process involves placing an order, buying before delivery (or after delivery), and waiting for it to be delivered to your address. More often than not, the time it takes from placing an order to receiving a product varies significantly –it can be a short as two hours and as long as more two weeks.
Now, you can imagine placing an order, paying for it in advance, and wait time takes more than a month! At this point, a degree of worriedness sets in, and the next thing to do is to write an email or make a phone call. While most online shops attend to customer’s queries promptly, some takes hours to several days to respond. Slow response is a recipe of frustration and can be summed up to mean poor customer service.
Attending customer’s concerns promptly is the key to success to any online shopping store, and this is precisely what Vitapress.by lives and abides by! Before looking in depth about this core value, let’s tell something small about this online shop.
Ladies out there, here are some good news for you! It is about one of the leading online stores that deal with replica products designed specifically for women. Launched in 2015, Vitapress.by has since grown to become the most popular shopping sites taking care of women fashion. In this platform, customers are spoilt with a myriad of choices, which include a variety bag brands like Christian Dior, Balenciaga, Fendi, Goyard, Hermes, Celine, Chloe, Saint Laurent, Bottega Veneta, and Bvlgary –the list is just endless. Handbag varieties are not the only products at Vitapress.by, clutches, and wallets of luxurious designs and colors appear at the store’s top-selling categories.
Vitapress.by is arguably famous for luxury brands and high quality replicated products. While this online shopping store rocks the fashion world with a storm, its imitations are made from genuine leather, so it imitates the original design, making women who love embracing latest fashions stand out and give them a feeling of owning a top-rated and branded model. More importantly, prices at the store are unbeatable.
And now, back to customer service! Although perfection does not exist, at Vitapress.by, we just happened to have characteristics and skills to make unprecedented customer service.
- Worldwide Free Shipping.
- Our support desk demonstrates loyalty, conscientiousness, persuasiveness, and natural-problem solving skills.
- We strive to remain professional throughout our service, and all our customer’s concerns are responded swiftly and appropriately.
- Customers will be updated promptly, from the time an order is placed to delivery. It does not stop tough; we do survey our previous customers to check if the product received served the purpose.
- We ensure that our online customers are delighted and that any concern raised alongside is resolved completely.
Note: If customers want to exchange or refund a product, you are required to email us within a month after receiving the products, and send back the product which you have received within 30 days.
Acceptable reasons for an Exchange or Refund
1. Factory defected
2. Wrong style/color/size was sent
3. Mistakes made on the part of Vitapress.by.
Unacceptable reasons for an exchange:
1. colors of the merchandise are darker/lighter than showing in the picture ,
2. minor color differences from showing in the photos ,
3. you would rather have a different one.
Vitapress.by will endeavor to offer excellent customer service and leave all customers feeling contented.